Mind Full Rehab Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Mind Full Rehab Pty Ltd ("we", "us", "our") is an Australian proprietary company registered in Western Australia providing counselling, mindfulness-based therapy, psychology support, and rehabilitation services. We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the thirteen Australian Privacy Principles ("APPs") contained therein.
This Privacy Policy explains how we collect, hold, use, and disclose personal information — including sensitive information — about individuals who access our website, enquire about our services, or engage with us as clients or referrers. By using our website or services, you consent to the practices described in this Policy.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not. This includes your name, email address, contact details, and other information that identifies or could identify you.
Sensitive information is a subset of personal information that attracts heightened protection under the APPs. In the context of Mind Full Rehab Pty Ltd's services, this includes:
We handle all sensitive information, particularly health information, with the highest degree of care, discretion, and in strict accordance with the Privacy Act and applicable professional obligations.
We may collect the following categories of personal information:
We collect personal information only by lawful and fair means, and only to the extent necessary for the purposes described in this Policy (APP 3). We will not collect sensitive information without your consent, except as permitted by the Privacy Act.
We collect personal information in the following ways:
Where practicable, we collect personal information directly from you (APP 3.6).
We collect and use personal information for the following primary purposes:
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose where you have consented, where you would reasonably expect us to do so, or where permitted by the Privacy Act (APP 6).
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:
We take reasonable steps to ensure that any third parties who receive personal information are bound by privacy obligations consistent with this Policy and the APPs (APP 11).
We do not routinely disclose personal information to overseas recipients. If cross-border disclosure becomes necessary, we will comply with APP 8 and take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the APPs.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). These steps include:
When personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to de-identify or destroy that information (APP 11.2).
Please note that no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Our website may use cookies — small text files stored on your browser — to improve your experience and understand how visitors use our site. Cookies do not identify you personally. You may disable cookies in your browser settings, though this may affect some functionality of the website.
We do not use third-party analytics or advertising trackers on this website.
Under APP 12, you have the right to request access to personal information we hold about you. Under APP 13, you have the right to request correction of that information if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us at ceo@mindfullrehabpty.site. We will respond to your request within a reasonable time and in accordance with the APPs. We may require you to verify your identity before processing your request.
In some circumstances, we may decline to provide access or make corrections, but we will provide written reasons for any such refusal.
We take reasonable steps to ensure that the personal information we collect is accurate, up to date, and complete (APP 10). We encourage you to notify us if your personal information changes or if you believe the information we hold is inaccurate.
Under APP 2, where lawful and practicable, we give individuals the option of not identifying themselves or of using a pseudonym when interacting with us. However, for service delivery purposes, we may require you to provide your true identity to ensure appropriate care and safety.
Health information is treated as sensitive information under the Privacy Act and receives the highest level of protection. We will:
If you believe we have breached the APPs or this Privacy Policy, you may make a complaint by contacting us at ceo@mindfullrehabpty.site. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website at mindfullrehabpty.site/privacy.html. We encourage you to review this Policy periodically.
For all privacy-related enquiries, access and correction requests, or complaints, please contact:
Mind Full Rehab Pty Ltd
ABN 99 697 748 968 | ACN 697 748 968
Western Australia, 6023
Email: ceo@mindfullrehabpty.site
Website: mindfullrehabpty.site
We are committed to transparency and your right to privacy. Do not hesitate to reach out if you have any questions about how we handle your information.